Frequently Asked Questions

mp3, mp4, and wav files will work. Unfortunately we are not able to use other large-format file types like .flac.

To ensure high-quality sound, we recommend any file uploaded be at least 200 kbps - above 300 would be ideal. The higher the better!

Absolutely! Voice recorder apps like Voice Memo, Rev, and others can all produce tracks with excellent sound quality. 

If you'd like to add a voice message to a "no mp3 required" album, just mark that personal message as a track on your playlist, and email the track to us at contact@freestyle-vinyl.com

We have cut records with one track on a side, and as many as 30 tracks. No matter how many tracks you have, each record can only hold a certain amount of time: 

• 12" records can hold 22 minutes per side 
• 10" picture discs can hold 12 minutes on one side
• 7" records can hold 6 minutes per side (Side A only or Side A + B available)

REFUNDS

We can provide refunds at any point if production has not yet begun on your record. As our products are custom-made, one-of-a-kind creations, once the product has been made we cannot provide refunds. 

REPLACEMENTS

Replacements may occur when your record has arrived with a defect that materially affects the quality of the record playback. Examples include warped sound, consistent skipping, or tracks that you did not request being used in the production of the record.

Although our records are designed to be enjoyed for years, vinyl records are a physical media, and may wear down after repeated use or by scratchings, bumps, or other household mishaps. As such, all replacement requests must be made within 6 months of the date your vinyl was delivered.

1. We will email you a return shipping label. Affix that return label to the original packaging, making sure to cover the original shipping label. NOTE:  All returns must be shipped in original packaging or a box that is able to maintain the integrity of the vinyl itself. Any records returned in bags or padded envelopes will be returned to sender without opening.

Also (and we really shouldn't have to say this, but...) all records must be returned in the sleeve and jacket. Mailing an unprotected record guarantees it will be damaged in transit, and will be returned to sender without review.

2. Secure the package and drop it off at your nearest USPS location (or simply with your outgoing mail). 

3. We will examine the returned record for defects and determine whether the record should be returned or replaced.

Please note that we are happy to send replacement record labels if your custom label did not print correctly. However, as custom labels are a free, non-guaranteed service we provide for our customers, we will not be able to replace an album due to a custom label issue.

Please allow 2-3 weeks for any returns to be analyzed and communicated.

POST-PURCHASE EDITS TO YOUR ORDER

If you make additional edits after submitting your record for production (e.g. requesting a new jacket photo, or changing out a song), we will do our best, but manual updates may not get reflected in your order. 

If your order does not reflect manual updates made after the fact, we will do our best to issue a replacement, however will not be able to provide a refund. Please do your best to have complete information available upon purchase! 

Almost certainly, we do! You can find shipping rates and times in the Shipping page of the checkout process. Those rates and times are set by the USPS, and depend on the exact address you are shipping to.

Please note that your country may charge customs fees for shipping merchandise from the US. That may be a separate charge determined by your country's customs authorities. Unfortunately we are not able to pay those customs fees on your behalf, and you may be contacted by your customs authority to pay additional fees.

Our records are shipped between 1-3 weeks from the moment your playlist is finalized. 

If you're in a rush, we offer "Front of the Line" services. With "Front of the Line" you will be the next record we cut! 

- With a pre-set jacket, your record will ship within 48 hours

- With a custom jacket, your record will ship within 5 business days.

Please note that "Front of the Line" service is the only way to guarantee a delivery date.

All of our jackets are made of the highest-quality-possible material. Blank and spray-painted pattern jackets are made with non-glossy surface so that you can easily draw, write, and otherwise design your jacket further once it gets to you.

Our custom jackets are thick, durable material with a true spine that also prints in full, true color. They're perfect for display, while standing up just as strong (if not stronger) than a standard jacket!

Generally, you can expect a high-quality (and certainly 100% unique-to-you) vinyl listening experience! But it is important to remember that lathe-cut records are not the same as mass-pressed vinyl. As a result, there are a few differences to expect:

1. Lathe-cut records carry a different background noise than pressed vinyl. You may even notice a 'hum' in between tracks. 
2. The start and end points of the groove may not line up to pre-set turntable settings (although our records will play on any turntable). This simply means that you may need to (i) manually set the stylus onto the groove to start the record, and/or (ii) turn off settings that automatically lifts / stop the tone arm at the end of the record.

If there are any quality concerns or questions, always feel free to reach out!

Generally speaking, yes! However, just as there is a difference going from an mp3 to a vinyl record, there are differences going from digital photo to printed jacket: 

• Dark details (e.g. very subtle changes in color on the black/brown side of the color spectrum) may get lost. We recommend adding brightness to your jacket design to ensure details are printed clearly
• Your custom jacket design may include up to 1/2" of bleed when printed. Keep all important text or graphics at least 1/2" off of the edge.

Please always keep in mind that we print exactly what you submit for a custom jacket, and do not add any text, graphics, or other details prior to printing!

The short answer is yes! The longer answer is that we will do our best, but manual updates may not get reflected in your order. 

The custom vinyl creation process is very detailed and laborious, and our production team will do its best to accommodate changes made after the point of purchase (as long as production has not yet started on your record).

If your order does not reflect manual updates made after the fact, we will do our best to issue a replacement, however will not be able to provide a refund. Please do your best to have complete information available upon purchase! 

Freestyle Vinyl reserves the right to refuse to print a jacket or label if the content is deemed to be:

• Sexually or physically intimidating, discriminating, harassing, or otherwise controversial
• Promoting violence, pornographic / overtly erotic, or otherwise in the opinion of Freestyle Vinyl inappropriate or offensive
• Unlawful or harmful to a third party

Basically - if you wouldn't want your mom to see it, we won't make our employees print it. Keep it PG-13 people!

If there are concerns with your printable materials, we will reach out to discuss with you and ask you to change them. If you refuse to update your printable materials per the above stipulations, Freestyle Vinyl reserves the right to cancel your original order.

We are currently offering black, clear, and white records! 

We are always looking at adding other colors so if you'd like to see a specific color, let us know at contact@freestyle-vinyl.com!

Yes! Each record starts with our standard record label. It includes a take on our logo and your track list. However, if you have your own design, we'd be happy to print them for you. Once you purchase, email us at contact@freestyle-vinyl.com to give us a heads-up and we'll work with you to customize your label.

As with custom jackets, we will print exactly what you submit, and will not add any text or graphics.

Yes! If you purchase 2 records and would like a plain white gatefold jacket, please email us to let us know.

If you would like to purchase just a gatefold jacket, you can do so here: https://freestyle-vinyl.com/collections/vinyl-extras/products/custom-jackets

Our system will reject jacket files for one of three reasons: 

1. The file is too small to print clearly. All photos should be at least 1,200 pixels tall / wide (and our system will reject anything less than 1,000 pixels)

2. The file size is too large. Keep it under 10mb!

3. The file is the wrong type. Our system can accept PNG and JPG/JPEG photo files. Other formats like pdf or .ai files are not accepted.

If you have any questions about your files, please feel free to contact us at contact@freestyle-vinyl.com! 

We require at least 1,000 pixels tall / wide to make sure your record photo will print. In order to print cleanly and crisply, we highly recommend your photos contain at least 3,000 pixels tall / wide. 

Please note that your custom jacket should follow the below guidelines: 

• All text and important graphics should remain at least 1/2" away from the photo edge.
• The front and back jacket may not perfectly align, due to the highly customized nature of printing one jacket at a time. Solid colors are better for alignment than stripes / patterns.
• In order to ensure you receive exactly what you want, we do not add text or graphics to your jacket after you have submitted your files. Please add any text or graphics before you upload your jacket.

Please email us at contact@freestyle-vinyl.com to discuss! We would love to be a part of your project. 

Each record is lathe-cut in real time, so each record takes significant time and effort form our production team. So we can't slash and burn prices. But we love to make vinyl dreams come true, so we'll see what we can do! 

Are you creating a record with music that you created and performed? Then yes! 

Are you using tracks that you have purchased? Then you are only able to create a record(s) for personal use. Copyright law is clear: You can create a mix of music you have already purchased (like we used to do with mixtapes and CDs) but you cannot then sell that mix as your own work.